GENERAL TERMS AND CONDITIONS

 

Article 1 – BOOKING CONDITIONS

To guarantee your reservation we require a credit card number with a valid expiry date and 3-digit security code (we do not accept American Express or Diners). A deposit of 25% of your total stay will be charged at the time of booking. The balance is due within 60 days of the check-in date.

A deposit will be charged by D&D ResCo at the time of booking:

  • 25% of your total stay for nightly and All-in holiday rates – The balance is due within 60 days of the check-in date.
  • 100% of your total stay for All-in week and All-in weekend rates.

Rental rates include water, electricity, gas, beds made up on arrival and linen changed every 3 to 4 days, use of the main pool, bikes, barbeque area, tennis courts and boules terrain. Tourist tax is not included and is an additional €1.50 per night per adult (18 and over) and is payable with the final balance.

The maximum number of guests is limited to maximum number shown in the reservation summary, plus any infants in cots (maximum 3 years old). Please note that Château Les Carrasses reserves the right to change the accommodation to another property within the same category or above.

The client acknowledges that the full terms and conditions for each category of accommodation are available in the holiday lease available by contacting our reservations department: resa@lescarrasses.com.

Article 2 – CANCELLATION POLICY

In the event of cancellation, payment will be refunded as follows:

  • More than 60 days prior to the check-in date: the 25% deposit will be refunded.
  • Within 60 days of the check-in date: no refund – 100% of the rental amount will be retained.
  • All-in weekend rate are non-refundable

No refund will be given for early departure. Please inform us as soon as possible via email at resa@lescarrasses.com if you need to cancel your booking.

Article 3 – CHECK IN AND CHECK OUT

Check in is from 16h00 to 20h00 on the arrival date and check out is before 11h00 on the departure date shown on the reservation summary. If the Guest fails to vacate the property by the above date and time, an additional night’s rent will be payable for each 24-hour period or part thereof.